Technical Support

If you’ve bought RootsMagic, Personal Historian, or Family Atlas, our support team is happy to help, free, by online chat or email.

Using a free Essentials version?

Welcome! There’s lots of free help for you:

The RootsMagic Community, a friendly place to ask questions and swap tips with other RootsMagic users
Our knowledge base, with answers to common questions
Free webinars and videos that teach RootsMagic step by step

One-on-one help from our support team takes time, so it comes with the full version. When you’re ready, buy RootsMagic and enter your registration key to unlock the full version, with no need to reinstall.

Like to learn from a book? Getting the Most Out of RootsMagic 12, the official user’s guide, takes you step by step through every feature.

Before you contact support

These three steps solve many problems on their own.

Make sure you have the latest version.
We release updates that fix problems. In your software, click the Help menu and choose “Check for Updates,” or download the latest version of your program.
Close the program and restart your computer.
Restarting clears up many odd problems.
Try to make the problem happen again.
If it doesn’t happen again, it may have been a one-time thing. If it does, write down the exact steps, so our support team can see it too.

Contact support

Click Chat in the lower-right corner of this page (Monday to Friday, 8am to 5pm Mountain Time), or email support@rootsmagic.com.

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