Privacy Policy

We respect your right to privacy. We will never sell your name to a third party without your express consent. Period.

Because we feel your privacy is so important, we are providing this page to describe when and how we collect and use your information.

Collection of Personal Information

Opt-In Methods

  1. Evaluation Software
    On our Website, we ask for personal information from those who download and/or install our evaluation software. You are not required to provide personal information.

Methods Where We Need Information (Not Opt-In)

  1. Order Placement
    When you place an order online with us, we collect information about you, including your name, address and credit card information. This information is necessary in order for us to process and complete your order.
  2. Product Registration
    Product registration information includes the product acquired as well as your name, address, and e-mail address and telephone number. RootsMagic, Inc. has always reserved the right to limit free technical support to registered users. The only way to assure that you will be entitled to free technical support for a product in the future is to register with RootsMagic, Inc.  Product upgrade pricing and some special offers are only available to registered users.
  3. Beta Test Software
    RootsMagic, Inc. may, at its discretion, require that all those who wish to use its pre-release software (beta) to provide RootsMagic, Inc. with their name and e-mail address. RootsMagic, Inc. may also choose to prevent beta versions of its software from installing or running if such information is not provided to us.

Anonymous Information Collection

  1. Website and FTP site visits
    RootsMagic, Inc. collects general usage information about visitors coming to our Web and FTP sites.
  2. About Cookies
    Sometimes our Web and FTP servers collect this general information with the help of cookies. A cookie is a small file that a Website writes to your hard drive when you visit that site. Cookies cannot read information from your hard drive or read information from other cookies. If you turn off cookies in your Web browser, you will still be able to access and browse the RootsMagic Web and FTP sites.

Use of Personal Information

RootsMagic, Inc. may use personal information that it has collected to:

  1. Provide you with notices of new information that may be of use or interest to you. This may include newsletters, tutorials, Website update notices, or notification on the availability of new products, product updates, maintenance releases, and beta versions of products.
  2. Warn you of the impending termination of the trial period of evaluation versions of our software.
  3. Register licensed copies of the product in your name. We do not keep credit card information as part of your product registration.
  4. Determine at our discretion your eligibility to receive product support on evaluation versions of our software.
  5. Survey you (and others) in an attempt to improve our Website, our products, or our business.
  6. Notify you of third-party products that we believe might be of interest to you. RootsMagic, Inc. will not share personal information with third parties without first obtaining your express consent.
  7. Improve the quality of our Website. RootsMagic, Inc. does not collect information about individual users without your knowledge.
  8. Help us analyze general traffic patterns throughout our site.

Further Information for Citizens of the European Union (EU)

The EU has adopted a privacy directive substantially regulating the privacy rights of citizens of the countries of the European Union. RootsMagic, Inc. therefore provides Citizens of the EU the following information:

RootsMagic, Inc. is located in the United States. Any information that you provide to RootsMagic, Inc. will be transferred out of the EU to the United States. By providing personal information to us, you are consenting to its storage and use as described herein. You may choose to opt-out of providing this information at any time, as described at the bottom of this privacy statement.

You must provide us with your name, credit card number, expiration date, type, and billing address. You must also provide the address to which the product is to be shipped. If you do not provide the information, then we cannot accept nor fulfill the order.

Your credit card type, number and expiration date will be maintained by RootsMagic only for a period reasonably calculated to assure that RootsMagic has received payment for its product(s). This information is not maintained in our databases thereafter.

In addition, an e-mail address and a telephone number would assist us in contacting you should there be a problem with your order.

Unless you direct to the contrary, any of the personal information you provide with your order will be maintained by RootsMagic, Inc. in its product registration database.

Product Registration
RootsMagic, Inc.'s use of your personal information provided to us with a product registration is as disclosed above.

Unless you direct to the contrary, any of the personal information you provide with a product registration will be maintained by RootsMagic, Inc. in its product registration database.

Security of Information
RootsMagic, Inc. will take reasonable precautions to protect your personal information from loss, mis-use, unauthorized access, disclosure, unauthorized alteration, destruction or other malfeasance, as dictated by any current or future agreements which may exist between the United States and the European Union.

Review, Change, and Correction of Personal Information

At any time, you may review, change, correct, or remove any personal information including the permitted uses of your personal information by contacting RootsMagic, Inc. at:

RootsMagic, Inc.
Attn: Customer Service Department
PO Box 495
Springville, UT 84663 USA
Phone: (801) 489-3102
Contact Customer Service

At any time, you may contact RootsMagic, Inc. at the above address with inquiries or complaints regarding your data or the use thereof. RootsMagic, Inc. is committed to responding to all such contacts in a prompt and responsible manner.