Privacy Policy

We respect your privacy. RootsMagic does not sell or share your personal information without your consent.

This policy explains what information we collect, how we use it, and the choices you have.

When We Collect Information

Free Software Downloads — You may choose to provide personal information, but it is not required.
Newsletter Subscriptions — We collect your name, email, and IP address when you confirm your subscription. This information is processed by MailChimp to deliver newsletters. You can unsubscribe or change your details anytime.
Online Community — Creating an account requires an email address and username. You can delete your account at any time. We do not share this information with third parties.

Orders — We collect your name, address, and payment details to process purchases. If fulfilled by a partner, only the details needed for delivery are shared.
Product Registration — Includes your name, email, and product information. Deleting registration data may limit support or upgrade eligibility.
Customer Support — Support requests are processed through ZenDesk. We use your email and any information you provide only to resolve your request.
Beta Testing — Testers provide a name and email. Participation may require maintaining this information.

Website Visits — We collect general, non-identifiable usage data (e.g., page visits, downloads).
Cookies — Cookies help us understand traffic patterns. You can disable cookies and still access our sites.

You may review, update, or request deletion of your personal information at any time.

RootsMagic, Inc.
Attn: Customer Service
PO Box 1068
Salem, UT 84653, USA
Phone: (801) 489-3102
Contact Customer Service

We respond promptly to all inquiries and requests about your data.